Frequently Asked Questions (FAQ) about MC-DOC™ and MC-COMP Enterprises

What is MC-DOC™?
What will MC-DOC™ do for me?
What do I receive with MC-DOC™?
Do you offer training?
What kind of support does MC-COMP offer for its hardware and software products?
What if I want an additional feature that you don't offer?
Is MC-DOC™ easy to use?
My current system is always so slow, is MC-DOC™ a "fast" system?
Does everyone have to get "off the system" to do billing runs?
Why should I do business with MC-COMP?

What is MC-DOC™?

MC-DOC™ (pronounced "mack doc") is a robust yet scalable Medical Office Software Solution. It handles patient billing, insurance, and scheduling needs for both small and large medical offices alike. It is a Microsoft Windows compatible system that runs on a single computer or in a multi-user (pier-to-pier or client-server) network environment.

What will MC-DOC™ do for me?

MC-DOC™ will handle all your patient Scheduling, Billing, and Insurance management needs. Insurance filing can be submitted electronically as well as by paper. Patient record keeping is also available. It is extremely reliable with virtually no downtime - not even during end-of-period billing runs. It is flexible enough to fit most situations, giving the user many options to choose from, often allowing multiple ways to do things. Powerful, Flexible, Scalable, Affordable, and above all, Reliable - that's MC-DOC™.

What do I receive with MC-DOC™?

Depending on the level of service you require, MC-COMP can customize a solution for your needs. We are your "Single Source Computer Solution" meaning we can provide not only our MC-DOC™ software, but also all of your computer hardware and software acquisition and maintenance needs. Our service contracts cover everything but your supplies!

Do you offer training?

When you purchase MC-DOC™ we train all your current employees and will even train new employees as they are added or replaced for no additional cost.

What kind of support does MC-COMP offer for its hardware and software products?

We take care of your entire computer system, no matter what happens to it - 24/7. We offer 24-hour phone support and in the rare case you do need on-site assistance, a real live person will be at your office - within 30 minutes in most cases! And with our "Perpetual Upgrade " service, continuous upgrades (hardware & software) are included in the low monthly service fee.

What if I want an additional feature that you don't offer?

In most cases, extra features are added at no additional cost. Depending on the feature, it will usually be added within just a few days.

Is MC-DOC™ easy to use?

Is it ever! Many "user tips" appear on the screen just by holding the mouse pointer over the area in question. Usually a tone sounds to let you know when a process is successful. Safeguards are built into the system to catch most mistakes before they become problems. MC-DOC™ will give continual feedback about most activities while they are being processed. Some are audible and some appear are on the screen.

My current system is always so slow, is MC-DOC™ a "fast" system?

You bet! We make sure you have enough capacity and speed to accomplish your activity. We constantly monitor your system and make sure you never come up short in any way. You will never have another transition or upgrade to pay for. In that rare case, when you have a problem, one call to us will solve it. After the initial cost there is no further cost beyond the monthly maintenance agreement.

Does everyone have to get "off the system" to do billing runs?

Not with MC-DOC™ they don't! There is never any reason to stop work for month end or anything else. MC-DOC™ is designed to insure that any activity can be done at any time. Our architecture also insures as little downtime as possible. Anything can break, but due to our principle of "Keeping it Simple," the system can be back up in minutes with little or no loss of information. We teach you to backup your data for on and off site data preservation. Provisions are made so that if the whole place burns down, your data is safe off premises. As our slogan states - "No time is a good time for downtime."

Why should I do business with MC-COMP?

We have been in this business for 25 years, and in the medical field for 15 years. No one can beat our reliability, service, or price. See our select client list. Notice that our software can be used in a wide variety of offices.

This FAQ is also available as a download Acrobat Reader file. MC-DOC_FAQ.pdf

 

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MC-COMP Enterprises is YOUR single-source computer solution.
1.877.9MC.COMP info@MC-COMP.com
Copyright 1999-2002 MC-COMP Enterprises All rights reserved. E-mail the Webmaster.

MC-COMP Enterprises is YOUR single-source computer solution.
1.877.9MC.COMP info@MC-COMP.com

Copyright 1999-2002 MC-COMP Enterprises All rights reserved. E-mail the Webmaster.